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Senior Communications Controller
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Security / Intelligence
Job brief
Reporting to the Control Room Manager, the successful candidate will be an essential part of the smooth daily operation of the business. The Senior Communications Controller will be tasked to work closely with the Operations team and to ensure all Control Room operations needs are met.
Responsibilities
- Report to the Control Room Manager on all matters arising in the Control Room.
- Ensure all Controllers comply with Control Room SOPs and General Company policy.
- Ensure that all documentation for clients are well filed on soft copy and can be easily reached by the Tire 1 and 2 Controllers.
- Ensure that all processes matrixes are available and amended based on the need for every assignment.
- Be in charge of all CCTV client log-ins and credentials and must be well secured.
- Training and deployment of new controllers and organizing for refresher training for the old team.
- Organizing weekly/monthly operations meetings and implementing an action plan
- Preparing controllers rota and plan for their annual leaves.
- Supervise all other shift controllers and ensure they comply with Company and Control Room Policies and processes.
- Liaise with the sub-contractors to make sure that they comply with the company policies on deployments.
- Organize Control Room weekly meetings and communicate agenda in advance.
- Liaise with Controllers for their concerns and raise it up in a professional way with management.
- Ensure Content Management Systems is updated for all required folders.
- Ensure all time sheets are in latest by every Wednesday morning of the week, verified, signed and readable and on correct folders.
- Ensure subcontractors comply with rota requirements.
- Work on daily client security reports including flash reports to the clients.
- Take note of all requests on phone calls, emails and other channels and ensure they are dealt with and on time.
- Proof read all reports submitted from Control Room to ensure they are accurate, well spelt and properly formatted before sharing with the client.
- Work on patrol reports and submit to client every morning, verify and report missed patrol to management for follow up with respective officers.
- Prepare Controllers rota factoring in all company policy and relevant labour laws.
- Ensure Control Room operation standards are complied with by Control Room staff.
Operations Competencies
- Understand the job description
- Expected to build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
- Must be operationally proactive, eager to learn, and be a solution-oriented operations individual
Qualifications, Skills & Experience
- Minimum of a Degree in Criminology or in a related field.
- Minimum of 5 years’ experience as a Control Room Operator.
- Experience using relevant security technology and security platforms (e.g., CCTV, computers, and Security Software).
- Clear and precise reporting and incident management.
- Proficient in MS Office and Google Suite.
- A valid Certificate of Good Conduct.
- Articulate problem-solving skills.
- Must be good in organizational and multitasking abilities.
- Excellent communication skills and good command of the English language both written and spoken – clear and courteous on the phone and email.
- Ability to work shifts both day and night.
Sales Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Sales / Marketing / Retail / Business Development
Job Summary
Opticom is recruiting for a Senior Security Technology Sales Advisor with over five years of industry experience to drive sales growth. The successful candidate will be responsible for achieving their sales goals to facilitate our aggressive, but controlled, growth targets.
Duties and Responsibilities
- Execute Opticom’s regional expansion strategy.
- Maintaining relationships with engineers, contractors MEPs to open the door for projects in the region.
- Responsible for driving growth and focusing on regional growth by expanding sales in the regions.
- To source for new opportunities and clients as per the monthly targets.
- Performs sales activities on major accounts and negotiates sales prices and discounts in consultation with the Head of the department.
- Maintaining relationships with clients by providing support, information, and guidance and also managing new client accounts.
- Build and maintain relationships with people; our teams, customers, and other stakeholders.
- Develop go-to-market plans and lead execution of market entry initiatives.
- Present and sell company products and services to current and potential clients.
- Manage quality and consistency of product and service delivery and maintenance of Company Image.
Minimum Requirements and Competencies
- A university degree in Sales and marketing or business studies is preferred
- Must have (5) years of continuous work experience in the relevant field.
- Presentable with good communication skills
- Able to persuade and close sales
- Problem-solving and analytical skills to interpret sales performance and market trend Information.
- Self-motivated and experienced in developing pipelines.
- Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office
Sales Administrator & Tender Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Sales / Marketing / Retail / Business Development
Job Responsibilities:
- Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.
- Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
- Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
- Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
- Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
- Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
- Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
- Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Prepare and submit Tenders, Pre-Qualifications and RFP/Q as and when required.
Required Skills:
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel and PowerPoint.
- Ability to work independently and collaboratively in a team.
- Strong problem-solving and decision-making abilities.
- Ability to prioritize tasks and work under pressure.
- Knowledge of CRM software and sales tools is a plus.
Required Qualifications:
- High school diploma or equivalent; a degree in business administration or a related field is preferred.
- Proven experience in a sales support or administrative role in the security industry is a must.
- Familiarity with sales processes and procedures.
- Knowledge of order processing systems and CRM software.
- Excellent written and verbal communication skills.
- Strong numerical and analytical skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Proven track record preparing and submitting tenders, pre qualifications and RFP/Q.
- Professional and friendly demeanor.
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Control Room Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 10 years
- Location Nairobi
- Job Field Security / Intelligence
PURPOSE OF THE ROLE
The Control Room Manager is responsible for managing all facets of Control Room operations, including management of Control Room Operators, whilst overseeing the core duties of the Control Room in identifying, assessing and coordinating a strategic response to security and emergency situations.
The role is responsible for the ongoing development of all technologies pertaining to the Control Room. The role will also be responsible for reviewing and sourcing the latest technologies to enhance company capabilities in protecting the clients from any criminal, protest, terrorist and reputational threats.
KEY ACCOUNTABILITIES
- Manage control room operations and operators to ensure effective implementation and management of all SOPs for the security control room including the monitoring and operation of fire, security and access control systems, and proactively identifying risk, recommending, implementing appropriate corrective and preventive action.
- Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.
- Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance management to create a high performing, diverse and inclusive culture, where staff are inspired and encouraged to apply their diverse skills and perspectives to achieve common goals.
- Continually review effectiveness of all technical systems within the company to ensure the most modern and up to date systems and technology is utilized, and provide advice on the most efficient and effective use of current surveillance equipment.
- Provide strategic and operational security advice to the Operations Manager, focusing on the control room operations, and proactively identifying risk, recommending and implementing appropriate corrective and preventive action
- Actively contribute to the improvement of company operations and service standards by identifying, recommending and implementing approved initiatives, operational plans, standard operating procedures and security procedures that recognise the importance/status of the building and security threats.
- Maintain understanding and comply with the requirements of legislation, policy and procedures that govern CCTV operations in order to maintain the security and integration of company systems. Maintain close relationships with Local Area Command ensuring appropriate information is passed on by control room operators to ensure they have necessary information to resource and manage incidents.
KEY CHALLENGES
- Operate within a 24 hour live operating environment, including working rotating shifts across days, evenings and weekends.
- Working within a high public visitation site within an increased security threat level environment, remaining vigilant to ensure incidents are identified and managed appropriately.
- Clearly understanding the impacts of local and international incidents which may impact the company. Proactively identifying through the use of CCTV, key risk indicators or potential threats to the safety of visitors, employees and the precinct of the company.
ESSENTIAL REQUIREMENTS
- Degree in Security Management or any other relevant course
- Proven ability to provide strong people leadership in a complex environment, including designing and successfully implementing initiatives to improve team culture and engagement, staff development and teamwork.
- 10+ years demonstrated operational experience within a security control room environment within a high profile or high public visitation site characterized by high levels of constantly changing activity, with a large range of cameras and systems.
- Experience in delivering security or related services within heightened level of threat and experience of a multitude of security incident types and responses and in liaising with outside security agencies and emergency services.
- Thorough understanding of the Workplace Surveillance Act, along with all the relevant laws and regulations surrounding the operations of CCTV and thorough understanding of CCTV policies within a large organization.
- Proven experience in investigating Security and or terrorism related incidents.
- Proven capability to work under pressure and operate multiple systems in a high-pressure work environment.
- High level of attention to detail and the ability to resolve problems requiring interpretation and assessment of complex situations.
- Intermediate to advanced computer skills, as well as strong administrative and report writing skills including writing procedure and policy development documentation.
- The ability to work 12 hour shifts on a 24/7 rotating roster.
- Ability to make sound decisions in complex environments that have the potential to jeopardize the safety and integrity of the building.
- Relevant experience in dealing with complex situations with a changing or mobile threat incident
Business Development Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Sales / Marketing / Retail / Business Development
Overview And Purpose Of Position:
The Business Development Officer reports to the Deputy GM – Commercial Services. The Business Development Officer, or Business Development Associate creates new business strategies to boost a company’s revenue. Their primary duties include maintaining relationships with clients, identifying new business opportunities and creating business forecasts.
Goals and Objectives:
Functions assigned to the business officer role may include financial management, general Administration, purchasing, inventory control, facilities coordination/planning, information technology assessment/planning, and closely related work.
Responsibilities and Duties:
- Analyzing current and past financial data and providing strategies to cut costs and increase revenue.
- Leading the charge on market research plans to identify new opportunities.
- Working with executives to implement marketing strategies and new opportunities.
- Encouraging new and existing clients by creating and improving proposals.
- Tracking expenses and maintaining the company budget.
- Ensuring that the company meets revenue targets.
- Providing training and mentoring to other members of the team.
- Developing and pitching ideas for potential investors.
- Prospecting for new clients and doing quotations.
- Serve as a PA to the Deputy GM.
Qualifications/ Experience:
- Diploma, Bachelor’s Degree in Engineering, Law, Accounting or related course.
- Strong business experience with at least 6 months in the relevant field or professional services function.
- Should be 25 to 30 years of age.
Personal Qualities and Behaviors:
- Strong writing and communication skills.
- Strong system integration experience.
- Strong experience in planning, research and creativity.
- Focus on results.
- Able to work as part of a team and build relationships with others.
Integrated Security Systems Technician
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience 5 years
- Location Nairobi
- Job Field Engineering / Technical
Responsibilities and Duties:
- Installation of Access Control, CCTV, Intrusion Alarms,Electric fence, vehicles Barries, Intercoms and Parking systems
- Conduct surveys on Access Contro, CCTV, Intrusion Alarms,Electric fence, vehicles Barries, Intercoms and Parking systems
- Service and Maintenance with Submission of accurate paperwork and documentation
- Customer communication throughout the job
- Installing conduit, coring, or trenching and civil works
- Installing/pulling cable and wire
- Mounting panels, field devices, computers, power supplies
- Programming, set-up, and testing systems
- Inspections, testing and commissioning of projects.
- Communicate all activity to the job Project Manager or Field Supervisor in a timely manner.
- Identify and resolve issues that would have a negative impact on job productivity.
- Respond to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns
- Prepare documentation in a variety of written and electronic formats (e.g. daily paperwork/log, time and materials, key and material records, key inventory, etc.) for the purpose of providing written support in compliance with regulations and/or conveying information.
- Perform additional Security Technician and related functions as assigned by the team lead and deemed within the general skill and ability level of a productive Security Technician in our industry.
Qualification
- Degree or Diploma in electrical and electronics or IT related course
- 5 years of experience in the field
Fire Technician
- Job Type Full Time
- Qualification Diploma
- Experience 5 years
- Location Nairobi
- Job Field Engineering / Technical
Job Description
- Installation, inspection, repairs and maintenance of Fire Sprinkler, hydrants, Horse reels and extinguishers for commercial and residential buildings.
- Installation, inspection, repairs and maintenance of Fire Detection Systems.
- Installation, inspection, repairs and maintenance of Automatic Clean Agent Fire Suppression systems.
- Ability to survey new and remedial projects in accordance with the EN54 code to ensure compliance with legal parameters in place, supply and fit as required, fire safety related signage and other fire safety related equipment.
- Design and estimate Fire Fighting & Alarm Systems as well as work with sales team to create technical solutions on the same.
- Corrects all fire protection system deficiencies immediately upon discovery.
- Performs manual and automatic actuation of gaseous extinguishing agents for carbon dioxide systems; tests hose reels or flooding systems; and dry chemical expellant gas and foam concentrate systems.
- Performs manual and automatic actuation of gaseous extinguishing agents for carbon dioxide systems; tests hose reels or flooding systems; and dry chemical expellant gas and foam concentrate systems.
- Conducts flow tests of fire suppression systems such as electric motor drive and diesel engine driven fire pumps, sprinkler systems tested include wet pipe, pre-action, fire hydrant, standpipe and other associated fire protection equipment.
- Performs preventive maintenance, inspection, and lubrication services on equipment and machinery in accordance with published schedules and instructions.
- Performs testing, operation, and maintenance of all automatic fire protection, including pumps, controls, and annunciation based on maintenance manual procedures.
- Records services performed and conditions found on service card or work order forms.
- Identifies worn and or failed parts: orders and replaces them.
Qualifications
- At least Diploma in electrical and Electronic engineering or related field
- At least 5 years of experience as a Fire technician
- Experienced in both Fire Detection and Fire Suppression Systems
- Proficient in MS Office Applications
- Having experience in AutoCAD or other design software is an added advantage.
Method of Application
Use the link(s) below to apply on company website.
- Senior Communications Controller
- Sales Executive
- Sales Administrator & Tender Officer
- Control Room Manager
- Business Development Officer
- Integrated Security Systems Technician
- Fire Technician
