Sacco Internal Audit
Internal Auditor (REF: IA/06/24)
Reporting to: Audit Committee and CEO
Overall responsibility:
- To provide independent appraisal of all the SACCO activities by providing assurance, insight and objectivity into the Society operations.
- To examine and evaluate risk management framework, controls, and governance processes, to ensure they are adequate and functional.
- Proactively advising and recommending improvements on internal controls and risk management systems.
Main Duties and Responsibilities
- Develop the SACCO’s overall audit strategy, policies, procedures and programs to minimize current and future exposure to financial, operational or other business risks.
- Plan and monitor auditing of all functions to ensure compliance with the SACCO‘s policies, procedures and statutory requirements.
- Participate in the development and implementation of the Strategic plan.
- Maintain an audit risk profile for the SACCO and propose an annual programme of audit activities in conjunction with the relevant departmental heads.
- Undertake specific independent audit assurance e.g. post implementation reviews and major proposals. And any special investigations assigned by the CEO and/ or SACCO Board.
- Ensure that all instances of significant risk or lack of controls are properly identified, all findings are factual, risk focused, and the agreed actions are clear/understandable and practical.
- Make recommendations and contribute to the development of solutions to improve the internal control and operational environment based on the audit findings.
- Ensure audit clients provide action plans to address the control weakness for each issue raised in the audit report with timelines for implementation and clear ownership of action.
- Update the monthly report with the progress on implementation of high-risk audit actions and follow up with the audit client to drive quick resolution of the high-risk control weaknesses.
- Prepare report for management reporting on the progress of audit activity and tracking of action plans from audit clients.
- Quarterly audit reports to Management (thru’ the CEO) and to Risk and Audit Committee.
- Assist the board with governance of the Sacco by advising on the direction in various issues.
- Ensure that the internal audit activity maintains its independence and objectivity.
- Liaison with Supervisory committee and external auditors.
Knowledge: Qualifications & Experience
- Bachelor’s degree in finance or accounting.
- Master’s degree and Diploma in cooperative management and CISA is an added advantage.
- Professional accounting qualification CPA K / ACCA / ACA / CFA.
- Member of ICPAK or relevant professional body.
- Minimum eight (5) years’ relevant experience.
- Computer literacy.
- Experience in Sacco, bank and microfinance operations.
- Personal Attributes required for this role:
- Sound leadership skills.
- Attentive to details.
- Good communication and interpersonal skills.
- Systems audit experience.
- Works Independently with minimum supervision.
- Analytical and result oriented.
- A person of integrity.
- Good problem-solving skills.
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Sacco Customer Service Officer
Customer Service Officer (REF: CSO/06/24)
The Officer will be responsible for management of Sacco’s front office, manage walk in clients, and give support to Members and the office team. The role holder also ensures smooth flow of operations and excellent working environment. You will provide services to both internal and customers.
Reporting to: Business Development Manager
Main Duties and Responsibilities
- Respond to general member enquiries while identifying and assessing member needs to achieve member satisfaction.
- Attend to all walk-in client queries for resolution.
- Manage inbound and outbound calls.
- Respond to customer care emails and individual work emails.
- Provide Loan eligibility advise to members.
- Register new members and communicate on on-boarding process.
- Follow up and activation of dormant accounts.
- Conduct exit interviews for members intending to withdraw from the Sacco.
- Create and register of all new Sacco accounts for approval by Business Development Manager.
- Process all member requests and forward to Business Development Manager for approval.
- Review and act on member change requests for approval by Business Development Manager.
- Resolution of all inquiries raised through the CRM.
- Facilitate weekly inter-departmental product and services training.
- Cross sell Sacco products.
- Handle and conclusively respond to enquiries on the Sacco web chat.
- Perform any other responsibility as allocated from time to time.
Knowledge: Qualifications & Experience
- Diploma in Public Relations/Business Management/Marketing/Cooperative Management.
- Bachelor’s Degree in Business Management/Marketing or an equivalent will be added advantage.
- Minimum three years relevant work experience.
- Experience in using CRM and ERP Software.
- Experience in Sacco, bank and microfinance operations.
Personal Attributes required for this role:
- Attention to detail.
- Effective Communication and interpersonal skills.
- Problem-solving skills.
- Commitment and passion to customer service.
- Friendly Attitude.
- Time Management skills.
Method of Application
Use the link(s) below to apply on company website.
Interested and qualified applicants are requested to click on the link below and fill out the online application form and submit by 12th June 2024. Any applications received after the closing date shall not be accepted.
