Mon. Jun 17th, 2024

Customer Service Agent Job at ShopIt Store

By admin
KCA University (KCAU) Vacancies & Recruitment
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Job responsibilities

  • Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
  • Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
  • Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
  • Respond to all requests for quotation sent through all modes of engagement.
  • Ensure clients’ issues and complaints are addressed speedily and effectively.
  • Handle after sale related queries such as warranty.

Requirements

  • Must be willing to work on commission.
  • Proficiency in oral AND written English.
  • Must be a proficient computer and internet user.
  • Must be willing to work six days a week. (Monday – Saturday).

Method of Application

Interested applicants may share their curriculum vitae and application letters to resourcing@shopit.co.ke.

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