Sun. Jun 16th, 2024

Call Center Agent at EasyElimu Educational Services

By admin
KCA University (KCAU) Vacancies & Recruitment
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Job Description: We are seeking a dynamic and motivated Outbound-Calls Customer Service Representative to join our team. The ideal candidate will have experience working in a call center environment and proficiency in using CRM systems. You will be responsible for making outbound calls to our customers to provide assistance, gather feedback, and promote our services

Requirements:

  • Proven experience as an outbound calls representative or similar customer service role in a call center.
  • Proficiency in using CRM systems (e.g., Salesforce, HubSpot, Zoho).
  • Excellent communication and interpersonal skills.
  • Ability to handle customer complaints and provide appropriate solutions.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; further education or certifications are a plus.

Preferred Qualifications:

  • Experience in the education or e-learning sector.
  • Bilingual or multilingual abilities.
  • Familiarity with sales and customer retention strategies.

Method of Application

Interested and qualified candidates should forward their CV to: hr@easyelimu.com using the position as subject of email.

To apply for this job email your details to hr@easyelimu.com

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