Job Description: We are seeking a dynamic and motivated Outbound-Calls Customer Service Representative to join our team. The ideal candidate will have experience working in a call center environment and proficiency in using CRM systems. You will be responsible for making outbound calls to our customers to provide assistance, gather feedback, and promote our services
Requirements:
- Proven experience as an outbound calls representative or similar customer service role in a call center.
- Proficiency in using CRM systems (e.g., Salesforce, HubSpot, Zoho).
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and provide appropriate solutions.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; further education or certifications are a plus.
Preferred Qualifications:
- Experience in the education or e-learning sector.
- Bilingual or multilingual abilities.
- Familiarity with sales and customer retention strategies.
Method of Application
Interested and qualified candidates should forward their CV to: hr@easyelimu.com using the position as subject of email.
To apply for this job email your details to hr@easyelimu.com
