Responsibilities
- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer phone calls, schedule appointments, and manage appointment calendars.
- Register new patients, verify insurance information, and collect patient demographic and insurance details.
- Ensure patient registration forms and medical history information are accurately completed and updated.
- Coordinate patient check-in and check-out processes, including collecting copayments and processing payments.
- Manage patient inquiries and direct them to appropriate departments or healthcare providers.
- Maintain cleanliness and organization of the reception area, waiting room, and front desk.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Provide administrative support to clinical and non-clinical staff as needed.
Qualifications
- High school diploma or equivalent; additional certification in office administration or medical office management preferred.
- Previous experience in customer service, reception, or administrative role is advantageous.
- Proficiency in using multi-line phone systems, electronic health records (EHR) systems, and basic computer applications.
- Excellent communication and interpersonal skills, with the ability to interact professionally with patients and colleagues.
- Strong organizational skills and attention to detail in managing appointments and patient records.
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.
- Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice.
Join our team at Wilson Airport Hospital as a Receptionist and be the welcoming face of our healthcare facility. Apply now to become part of our dedicated team providing exceptional patient care and support.
To apply for this job please visit wilsonairporthospital.org.
