Customer Service Personnel
Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.
Key Responsibilities:
- Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
- Develop and maintain standard operating procedures (SOPs) for customer service operations.
- Handle escalated customer complaints and provide timely resolutions.
- Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
- Maintain a positive and collaborative work environment.
- Assist Marketing team by doing telemarketing.
- Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
- Implement quality control measures to ensure that customer service representatives are.
HOW TO APPLY
Interested and qualified candidates should forward their CV to: info@afriqueshipping.com using the position as subject of email.
